AutoGenIntermediate⏱ ~25 minutes

Returns & Refund Agent

Process returns 5x faster with consistent policy enforcement and happy customers

★ 4.4(18 reviews)•Customer Support

Preview Code ↓

$129$258

✓ Full source code & documentation
✓ Commercial license included
✓ 30-day email support
✓ Free updates for 1 year

What You Get

Everything included in this template package

💻

Working Agent Code

3 AutoGen agents for eligibility, processing, and communication

⚙️

Configuration File

Return policy rules, refund thresholds, and exception handling

💬

Prompt Templates

10 prompts for every return scenario

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Setup Guide

Stripe and shipping integration walkthrough

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Example I/O

Complete return flow examples with edge cases

📐

Architecture Diagram

Return processing pipeline diagram

😤

The Problem

Returns are expensive — not just the refund, but the 15-20 minutes a support rep spends on each one. Inconsistent policy application leads to some customers getting exceptions while others don't, creating frustration and chargebacks.

✨

The Solution

This agent system checks return eligibility against your exact policy, generates RMA labels, processes refunds via Stripe, and communicates with customers at every step. Consistent, fast, and empathetic — every single time.

How It Works

Your AI crew handles the entire workflow

Input

Your task description, data, or trigger event

→

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AI Agents

Eligibility CheckerValidates return requests against store policy and purchase history

Refund ProcessorHandles refund calculations, partial credits, and Stripe transactions

Customer CommunicatorSends empathetic updates at every step of the return process

→

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Output

Structured results, reports, and actionable insights

Code Preview

Sample of the AutoGen agent setup

Preview only

crew.py

import autogen
from tools import StripeRefund, ShippoLabel

eligibility = autogen.AssistantAgent(
    name="EligibilityChecker",
    system_message="You check return eligibility."
        " Rules: 30-day window, unworn items,"
        " original packaging required. Exceptions:"
        " defective items always eligible.",
    llm_config=llm_config
)

processor = autogen.AssistantAgent(
    name="RefundProcessor",
    system_message="You process refunds via Stripe."
        " Full refund for defects, minus shipping"
        " for buyer's remorse. Generate RMA labels.",
    llm_config=llm_config
)

communicator = autogen.AssistantAgent(
    name="CustomerCommunicator",
    system_message="You send empathetic, clear updates"
        " to customers throughout the return process.",
    llm_config=llm_config
)

Example Input & Output

See what goes in and what comes out

Input

Return request: Order #2891, purchased 12 days ago
Item: Premium Wireless Headphones ($159.99)
Reason: "Sound quality isn't what I expected"
Condition: Like new, original packaging

Output

✅ Return Approved

📋 Details:
• Order #2891 — Premium Wireless Headphones
• Purchased: 12 days ago (within 30-day window) ✓
• Condition: Like new with packaging ✓
• Refund: $159.99 - $7.95 shipping = $152.04

📧 Customer email sent:
"Hi! Your return for the Premium Wireless Headphones has been approved. We've emailed a prepaid return label to your address. Once we receive the item (usually 3-5 business days), your refund of $152.04 will be processed to your original payment method within 48 hours."

🏷️ RMA #: RMA-2891-A | Return label generated via Shippo